Privacy Notice for REZO2U Services App Users

Effective Date: 1st September 2025

Version: 1.0

REZO GROUP SDN BHD (“we,” “our,” or “us”) we value your privacy and committed to protecting your personal data. This Privacy Notice outlines how we collect, use, and safeguard the information when you use our product services app (“App”).

What We Collect

With your consent, we may collect the following types of data:

Identification & Contact Details: Name, Contact number, Email
Device information: Model, OS version, Diagnostic data
Location Data: (if app features require geolocation)
Service Preferences: Products and models, Product usage, Fan speed settings
Transaction Information: Purchase and payment (FPX)
Feedback: Communication records

Purpose of Data Collection

Your data enables us to:

Provide and personalize our ceiling fan and water heater services
Improve app performance and user experience
Respond to your queries and service requests
Communication service updates, promotions, product enhancements
Ensure security, maintenance alerts and prevent misuse of the app

Data Protection and Third Parties

We implement strict security measures to protect your data.
Your data may be shared with trusted third-party service providers solely to support
App functionality and enhance app experience.
We do not sell or rent your personal data.

Retention of Data Collection

We maintain our data integrity standards. Your registered account will be automatically deleted if it remains inactive for more than five years.

International Transfers

Your data is not allowed for transferred outside Malaysia, we ensure it is protected under equivalent standards of data protection.

Your Rights

Under the Personal Data Protection Act 2010 (PDPA) you have the right to:

Access and correct your personal data
Withdraw consent where applicable
Lodge a complaint with the Personal Data Protection Commissioner

Contact Us

For questions or concerns about this Privacy Notice or your personal data, please contact:

REZO GROUP SDN BHD
Email: admin@rezo.com.my
Hotline Phone: +603-60943968 (Customer Service)
Address: 129, Lot 24236, Jalan Persiaran Pelangi Satu, Rawang Integrated Industrial Park, 48000 Rawang, Selangor.